- Serving as the technical point of contact for customers and Operations team members seeking technical and operational assistance over multiple communication mediums.
- Providing technical support to teams within the organisation, and to external clients when required
- Windows troubleshooting to restore application use in the event of a failure.
- Monitoring IT systems and performance.
- Upgrading backend and frontend software with new releases and patches.
- Following standard operating procedures i.e. escalating unresolved issues to the appropriate internal teams and external partners.
- Be part of a global operational team that provide coverage around the clock.
- Experience with configuring and maintaining web and application servers.
- Windows Server Administration
- Knowledge of Database architecture
- Understanding of production support operating models.
- Knowledge of networks and network practices Exposure to various file transfer protocols (SFTP, FTPS, etc)
- Proven work experience in a prior technical support role.
- Excellent English communication skills with a customer-oriented attitude.
- Commitment to continuous improvement – working creatively to improve working practices.
- Working as part of an On-Call rota.
- Strong customer communication skills Experience training and mentoring junior team members The ability to manage a project from start to finish Experience working with other teams (network support, application support)
- Documentation skills
- IIS web hosting
- Database Administration
- Programming/scripting skills
- Knowledge of monitoring tools and best practices
- Understanding the fundamentals of IT networks and systems
- A modern, international work environment and a dedicated and motivated team.
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
- Competitive salary and excellent bonus potential.
- A broad range of professional education and personal development possibilities – FIS is your final career step
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Manufacturing Engineering
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PARTNER RECRUITMENT Tunis, تونس OTHERResponsible for the introduction of new products to manufacturing. · Key Accountabilities · Detailed definition of manufacturing standards and requirements needed for production · Machinery specification and commissioning · Definition and documentation of new manufacturing proces ...
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Data engineer
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FabSkill Tunis, تونس Contract jobAs Data engineer, you will be part of the B2B Supply Belgium business platform. The main focus is serving B2B customers in Belgium with power / gas, products and services, green energy ... The business platform consists of approximately 180 people, from which 130 on business side ...
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Customer and Assembly Quality Manager
منذ 5 أيام
BULGIN TUNISIE Tunis, تونس OTHERJob Description: We are seeking a skilled and experienced Customer and Assembly Quality Manager to join our team. The ideal candidate will be responsible for overseeing all aspects of quality assurance related to both our assembly processes and customer interactions. · This role ...
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RPA Developer
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VEO WORLDWIDE SERVICES Tunis, تونس OTHERVEO Worldwide is a B2B services provider, based in Europe, with 17 years of activity. In 2006, when NOZ (the European clearance leader) started its expansion within Eastern Europe and Africa, VEO quickly fell in love with its vision and agile environment, always pushing things to ...
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BANK ABC Tunis, تونس OTHERBank ABC is reinforcing its Information Technology Department withthe recruitment of an IT TechnicalServices Officer. · As anIT Technical Services Officer, you'llinstall and configure computer systems, diagnose hardware and software faults,and solve technical and application prob ...
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CEO Office Catalyst
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BANK ABC Tunis, تونس OTHERBank ABC is reinforcing itsGeneral Management with the recruitment of a CEO Office Catalyst. · Working closely with the CEO, as part of his senior managementteam, the CEO Office Catalyst will support the implementation of ABC's Group-wide strategic plans by: · Ensuring timely del ...
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Associate Banker
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European Bank for Reconstruction and Development Tunis, تونس OTHERPurpose of Job: · The Associate Banker is based in the EBRD's resident office in Tunis, Tunisia and is dedicated to working in the energy sector, which delivers the Bank's mandate in the electricity and midstream/downstream gas sectors in Tunisia. The team is responsible for debt ...
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منذ 5 أيام
BULGIN TUNISIE Mannouba, تونس OTHERPlease send your CV in English, otherwise it won't be considered. · Having a good level of English is necessary to enhance your luck. · French CVs will not be accepted . · This role will provide expertise in quality assurance and control within a manufacturing environment, imple ...
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Technicien de maintenance industrielle
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Project Delivery Engineer
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Life Sciences Analyst
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INOVINTELL La Marsa, تونس OTHERWallis is the Tunisian arm of Inovintell group, dedicated to artificial intelligence in life sciences. The company was founded by two top senior leaders in the field of life sciences. It is experiencing a rapid growth in a multinational environment./ · OPPORTUNITY & MAIN RESPONSI ...
Technical Support Engineer I - Ariana, تونس - FIS Global
وصف
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Travel Percentage :
0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. #LI-RB1 #LI-Hybrid
About the team:
About the team The AddVantage Technical Support team provides 24/7 technical support for FIS AddVantage, a real-time, browser-based solution for asset management and trust accounting. AddVantage systems are Windows based, running Intersystem's Cache databases and are hosted in either a FIS datacenter or at a customer location.
What you will be doing:
As a Technical Support Engineer assigned to AddVantage you will be responsible for the following:
What you bring:
Added bonus if you have:
What we offer you:
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
مستخدمون من المهنة Technical Support Engineer I في Ariana
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Khairi Brahmi
Software Engineer and Python developer
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Rania Brahmi
Web developer
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kabil maghraoui
Un technicien en informatique. Motivé, autonome et passionné par tout ce qui touche à la transformat ...