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Ariana

    Technical Support Engineer I - Ariana, تونس - FIS Global

    FIS Global
    FIS Global Ariana, تونس

    تم العثور عليها في: beBee S2 TN - منذ أسبوع

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    OTHER
    وصف

    Position Type :

    Full time

    Type Of Hire :

    Experienced (relevant combo of work and education)

    Travel Percentage :

    0%

    We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

    About the team:

    Every day, critical trading and investment decisions are made in a highly volatile and fast-moving market. Access to in-depth, high-speed and accurate information, as well as the ability to conduct fast and reliable research is critical.

    MarketMap Terminal is a user-friendly market data solution for the full spectrum of financial market participants, available for desktop and mobile devices.

    The Client Support team is the primary liaison, building relationships with customers and supporting their requests and incidents .

    What you will be doing

    Your position is to support and train clients, i.e. liaising with existing clients as well as supporting new clients in using our MarketMap solution.

    Your role is client facing as well as phone support role through Helpdesk.

    Answering clients phone requests / problems (1st level support)

    Trouble ticket processing

    Answering clients e-mail requests

    Communication to internal department to report problems / enhancement requests

    What you bring:

    First experience in a similar role, training and supporting client in software solutions

    A strong knowledge of the Securities and Foreign Exchange market

    Strong IT and MS Office skills

    Good communication skills and team player

    Ability to work under pressure in a very fast-moving and dynamic environment

    Fluent English in spoken and written; French is a strong plus.

    Added bonus if you have:

    Customer Training in remote

    Assistance to Sales Team during trials

    What we offer you:

    At FIS, we are as committed to growing our employees' careers as our own business. We offer:

    • An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation....
    • Attractive range of benefits including private medical cover, dental cover, and travel insurance.
    • Continuous development through our diversified training across core financial, sales and FIS solutions.
    • A modern, international work environment and a dedicated and motivated, supportive team.
    • A broad range of professional development possibilities, resources and opportunities

    #LI-AG1

    #LI-Hybrid

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass

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