Kouthaier Houri (Novacaine)

With four years of professional experience under my belt, three of which were spent in dynamic call center settings, I bring a wealth of expertise to my role as a product trainer at Hello Dati. My time in call centers has honed my communication skills and provided me with a deep understanding of customer needs. Now, as a product trainer, I leverage this knowledge to educate and empower others within our company, ensuring they possess the proficiency and insight needed to excel in their roles. My dedication to excellence and passion for fostering growth make me an invaluable asset to the Hello Dati team, driving innovation and success throughout the organization

Product Trainer, Hello Dati: Facilitated training sessions to ensure staff proficiency in product knowledge and customer service.

Customer Service Representative, Europ Assistance: Provided exceptional customer support and efficiently resolved client inquiries.

Customer Service Representative, Booking.com: Delivered high-quality service by managing bookings and resolving complaints for travelers.

Sales Agent, Total Energy: Promoted energy products and met sales targets through effective communication.

Sales Agent, JWS (Heat Pumps Installation): Managed appointment scheduling to ensure smooth coordination between customers and installation teams.

Despite my educational background in computer science at the high school level, much of my expertise has been acquired through self-directed learning and exploration. I've taken the initiative to delve deep into various aspects of computer science, from programming languages to software development, through online resources, tutorials, and hands-on projects. This self-taught approach has allowed me to cultivate a diverse skill set, including proficiency in coding languages such as Python, Java, and HTML/CSS, as well as familiarity with database management and algorithm design. By proactively seeking out opportunities to expand my knowledge and refine my skills, I've developed a strong foundation in computer science that enables me to tackle complex challenges and pursue my passion for technology with confidence and enthusiasm.