لم يعد يتم قبول المزيد من الطلبات لهذه الوظيفة
- Communicate
- Lead a project
- Build a dashboard
- Work by objectives
- Analyze performance
- Organize teamwork Evaluate performance with key indicators Use KPIs to monitor the performance of your teams.
- Quality procedures
- Business management technique.
Operation Manager Anglophone - Ariana Ville, تونس - TANIS
وصف
DescriptionThe positioning of the position in the organizationUnder the authority of the General DirectorMission and Responsibilities Responsible for operational management and the achievement of predefined results from a qualitative and quantitative point of view.
Set daily, weekly and monthly goals Develop goals for daily call center activities Carry out effective resource planning to maximize resource productivity (human, technological, etc.) Collect and analyze call center statistics (sales rates, costs, customer service indicators, etc.) Lead a team