- Apply technical knowledge to operate a technology area or customer group with moderate risk/complexity.
- Integrate technical knowledge and business understanding to create superior solutions.
- Resolve technical incidents independently within your area; work with team members on complex incidents.
- Identify potential escalations and alert management proactively.
- Proactively provide solutions to prevent problems from occurring.
- Review, implement, and verify changes/solutions of moderate complexity and risk.
- Apply patch and security changes per policy; monitor environment for patch compliance.
- Ensure Configuration Management Database entries are accurate.
- Participate in projects, including transformation; lead projects within your area.
- Balance internal and external needs within defined parameters.
- Work as part of a team, seen as a resource within your area of responsibility.
ITO Svc Delivery Cons - Ariana, تونس - DXC Technology
وصف
Job Description:
Provide expertise for IT infrastructure, application infrastructure, and related services throughout the lifecycle of a deal in accordance with contractually established terms and conditions and technical standards. Give technical input, solutions, and recommendations for deal pursuits. Support transition/transformation efforts. Monitor service delivery compliance to budget, quality standards, and user requirements. Manage technical relationships between the company, customers, and subcontractors/vendors. Work with key customers and internal representatives to retain customers and grow the business.
Responsibilities: