SPA Sapna

Rihab Gnena 25 years old.

I have 4 years of experience in customer service, 2 months as an assistant and a translator, around 3 to 4 years as a player football and a runner, around 2 to 3 years as a model, representor of a program and actress.

I can speak arabic, english (fluent written and spoken), german (fluent written and spoken), french (written and spoken acceptable) and hindi (only spoken and acceptable).

*Transactional agent at National Pen from 18/04/2022 till now :

-convincing the customer to order from us (pens, clothes, bags ...) 

-We use Matrix to pass the order. 

-Sending samples to the customers. 

-Sending offer through E-Mail.

* Assistant manager and translator  “Halung Technics Tunisie”

(31/01/2022 Til 30/02/2022)

-Translated Languages: German, English and Arabic.

èThe operation is preparing cables for Kya, Yanfeng…

èJob description: 

Preparing reports of all branchs (supply Chain, finance, HR, Produktion and engineering).

-Translating in all meeting and also translating the reports of Finance.

-Arranging the meeting and the reservation of the Manger.

-Responsible of recruitment (only for Operators).

*Customer service Agent   “Phone Act “ 05/07/2021-30/01/2022

 -Language: German

èThe Operation: we work on Behalf ofGroup Kafom companies :Sales. These websites are related to group Kafom companies.

èJob description: 

-We help the customer in making an order.

-Making consultations regarding the Product that they want to order it (informations about the Product and the delivery day).

The delivery companies that we deal with are : DPD, DHL, Planzer …

-We deal with all complains of customers before and after delivery.

-We work through the Phone, Mailing and live chat.

 *Actress “Reachup Production” : Tunisien film : 2021

*Model: 02/11/2021: Video clip “Heya mehich hya” with a singer 

*Team leader/ standand/ trainer and a controller: 2018-2020  “Cesar”

è Surveys.

-Language: German/English/Arabic/Hindi.

* Agent “Ask research”21/08/2018-30/03/2019 

on behalf of Dubai Chamber/Abu Dhabi chamber/Department of culture and tourism in Abou Dhabi, the insurance company in UAE  ‘Metlife’, Ipsos and One to one.

• Job descripyion: We made surveys just to improve the services provided by the company that they deal with.

2016-2018 German fundamental license ( only 2 years).