Mohamed Nouri Ben Khalaf

I am a hard-working professional who has been consistently praised as proactive by my co-workers and management. Over the course of my career, I’ve developed a valuable set of skills including coaching, team management and problem solving. Overall, I have consistently demonstrated analytical, leadership and multitasking abilities in every aspect of my customer service team leader role at Assist Digital, and I am certain that, if given the chance, I will prove that my potentials are beyond my previous achievements

Assist Digital 05/04/2021 - 05/04/2022 

Customer Service Team Leader 

Responsible of managing a team of 21 agents and tracking their key performance indicators, monitoring their activities to ensure all service levels committed are met and exceeded. I was also responsible for coaching and training the team especially in soft skills and in handling customers properly.

 Assist Digital 04/02/2021 - 05/04/2021

 Customer Care Specialist

 Customer service agent working on a Booking.com operation and responsible of handling hotel guest requests and complaints on three different channels (phone, Email, Live Chat) 

The Higher Institute of Human Sciences of Tunis: 2020 

International Relations