Mohamed Elhedi Elamine

An IT professional with a Bachelor's degree in Computer Engineering, and over 1 year of experience supporting Windows, MacOS, and Linux operating systems. Possessing extensive knowledge in IT asset management, inventory management, and experience with basic scripting and process automation. A proven team player with strong analytical and problemsolving skills, and the ability to work both independently and in a team environment.

Work with end users, resolving their software and hardware issues in efficient manners
Installed, repaired, and performed preventive maintenance on PC's, printers, and related IT
equipment.
Installed, configured, and updated remote connections, VPN Clients, office software, Adobe,
Java, Malwarebytes, and Kaspersky anti-virus.
Removed viruses, malware, and rootkits from workstations as needed using Malwarebytes
and Kaspersky.
Communicated with customers to inform them of needed repairs and answer basic
questions, ensuring they understand and are satisfied with work completed
Oversees systems and network hardware/software/firmware upgrades
Provided training and technical support for users with varying levels of IT knowledge

Experienced IT Professional with a strong background in troubleshooting, software installation, and cybersecurity. Hold certifications including CompTIA A+, CompTIA Security+, and CCNA, demonstrating in-depth knowledge of hardware, software, and network protocols. Proficient in Windows, Mac, Linux, and programming languages. Skilled in problem-solving, critical thinking, and delivering excellent customer service. With a proven track record in IT support and a comprehensive skill set, I am committed to delivering high-quality solutions and contributing to the success of any organization. Connect with me to explore potential collaborations and opportunities in the field of IT.