khouloud Turki

Tunis

عن khouloud Turki:

I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative.

الخبرة

Medic’Azur | Medical Coordinator

June 2020 – Present

Receiving and answering emails, telephone calls, and mail for the facility.
Scheduling appointments for patients, nurses, and doctors.
Guiding staff and patients through admissions and correct medical administrative protocols
Checking and verifying information on patient medical records.
Monitoring other staff members' performances.
Maintaining adequate medical supplies for the facility.
Coordinating admissions and discharge of patient
Consulting with doctors and nurses about patients' medical records.
Ensuring that forms and documents are correctly filled in.
Handling complaints and queries professionally.
Hilla Call Center | Supervisor / Production Manager

August 2019 – December 2019

Hands-on experience with supervising all tasks involved in running a call centre.
Opportunity to practice and teach customer service, sales, marketing, and effective communication to fellow employees.
Working with the guidance of professionals and seniors with many years of experience.
Exposure to the field of customer service and all its facets.

Swiss Consulting Agency | Supervisor / Production Manager

November 2018 – July 2019

Hands-on experience with supervising all tasks involved in running a call centre.
Opportunity to practice and teach customer service, sales, marketing, and effective communication to fellow employees.
Working with the guidance of professionals and seniors with many years of experience.
Exposure to the field of customer service and all its facets.
Hight school Al Ahmadiya | Teacher of experimental sciences

December 2017

Student job as a telesales representative| Different call center

Since 2012

Assisting in resolving customer complaints/disputes.
Providing information to customers.
Monitoring sales performance.
Closing sales deals.
Keeping a record of calls and relevant details.
Updating customer details

التعليم

Master's Degree in Geology: Earth sciences | University of Tunis el Manar

September 2015 – October 2017

During my studies, I learned the principles of geology such as stratigraphy, sedimentology, tectonics, Earth geodynamics and many courses in applied geology such as basin modeling, seismic acquisition, processing and interpretation.