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Tunis
khouloud Turki

khouloud Turki

Tunis
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اجتماعي

1 المتابعون

حول khouloud Turki:

I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. 

تجربة

  • Medic’Azur | Medical Coordinator 

June 2020 – Present 

  • Receiving and answering emails, telephone calls, and mail for the facility.
  • Scheduling appointments for patients, nurses, and doctors.
  • Guiding staff and patients through admissions and correct medical administrative protocols
  • Checking and verifying information on patient medical records.
  • Monitoring other staff members' performances.
  • Maintaining adequate medical supplies for the facility.
  • Coordinating admissions and discharge of patient
  • Consulting with doctors and nurses about patients' medical records.
  • Ensuring that forms and documents are correctly filled in.
  • Handling complaints and queries professionally.
  • Hilla Call Center | Supervisor / Production Manager

August 2019 – December 2019

  • Hands-on experience with supervising all tasks involved in running a call centre.
  • Opportunity to practice and teach customer service, sales, marketing, and effective communication to fellow employees.
  • Working with the guidance of professionals and seniors with many years of experience.
  • Exposure to the field of customer service and all its facets.

 

  • Swiss Consulting Agency | Supervisor / Production Manager

            November 2018 – July 2019

  • Hands-on experience with supervising all tasks involved in running a call centre.
  • Opportunity to practice and teach customer service, sales, marketing, and effective communication to fellow employees.
  • Working with the guidance of professionals and seniors with many years of experience.
  • Exposure to the field of customer service and all its facets.
  • Hight school Al Ahmadiya | Teacher of experimental sciences

                    December 2017

 

  • Student job as a telesales representative| Different call center

                     Since 2012

  • Assisting in resolving customer complaints/disputes.
  • Providing information to customers.
  • Monitoring sales performance.
  • Closing sales deals.
  • Keeping a record of calls and relevant details.
  • Updating customer details

التعليم

  • Master's Degree in Geology: Earth sciences | University of Tunis el Manar

            September 2015 – October 2017

  During my studies, I learned the principles of geology such as stratigraphy, sedimentology, tectonics, Earth geodynamics and many courses in applied geology such as basin modeling, seismic acquisition, processing and interpretation.

  • Bachelor degree in Earth sciences | University of Tunis el Manar

            September 2011 – June 2014

 

  • Baccalaureate of Experimental Sciences | Hight school  of Tunis 

            September 2015 – October 2017

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